Live Telemedicine Consultations

What is the TeleHealth Telemedicine Platform?

The TeleHealth platform is a cutting-edge telemedicine solution designed to enhance patient access to healthcare specialists, regardless of their location. By using videoconferencing technology, patients can receive quality care from experienced doctors who will recommend appropriate care pathways in a safe and secure environment. All you need is a webcam, internet access, and you’re ready to connect.

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When you access TeleHealth from the Vision home page banner, our dedicated agents will retrieve your patient information and seamlessly transfer you to a doctor. During the videoconference consultation, doctors can provide second opinions, assist with investigations, and offer real-time access to your medical records. Our agents will also help with ordering medications, booking x-rays, lab tests, and other investigations, and arranging medication home delivery with convenience and ease. You can view your test results directly on the Vision portal.

Teleconsultation & Telemedicine: How It Works

The TeleHealth telemedicine platform offers a secure and reliable way to videoconference with your doctor from any web browser on your PC, Laptop, or Mac, or through the TeleHealth app on your tablet or smartphone.

Why Choose TeleHealth for Your Telemedicine Needs?

TeleHealth is the best option for telemedicine, telehealth, and online consultations, providing access to top-tier primary care doctors live, without the need for advance appointments. Simply log on to vision.com, click the ‘Call Doctor Live Now’ button, and you’ll be connected to a doctor instantly. Additionally, TeleHealth offers access to other medical specialties via appointment booking, allowing patients to consult with their doctors through videoconferencing whenever and wherever they choose.

TeleHealth doctors are fully qualified to diagnose conditions, recommend treatment plans, provide second opinions, and advise on both prescription and non-prescription medications. If specialist care is required, our doctors are prepared to recommend and refer patients to the appropriate specialists and facilities. The TeleHealth platform is powered by Cisco, ensuring seamless video conferencing through state-of-the-art technology.

Our Range of Teleconsultation, Telemedicine & Home Services

  • Live Video Consultation: Consult a doctor without the need for an advance appointment on our telemedicine platform. Just click the “Call Doctor Live Now” button in the bottom right corner to connect instantly.
  • Appointment Booking Video Consultation: If you need a specific specialist, you can schedule a pre-booked video consultation with ease.
  • Lab Tests at Home: After your consultation, you may need lab tests. You can now order sample collection at home, with results delivered straight to your inbox.
  • Order Medication: Refill your prescription and order your medications through our agents, who will arrange for you to pick them up from one of our pharmacies.

Frequently Asked Questions

The TeleHealth consultation was designed to provide easy access to doctors in just few steps. For laptop/desktop: - Click on the ‘Access service’ button - Download Jabber guest plugin for your browser - Add the browser plugin - Allow permissions to use the microphone, camera and speakers - Agree to the patient consent form. Enter your first and last name, and mobile number - Click on the green colored “Call” button to start the call. From a mobile phone: - From the website homepage banner, the browser will redirect you to the appstore / playstore asking you to download/install the Jabber guest app - Allow permissions to use the microphone, camera and speakers - Click on the ‘’Access Service’’ button - Agree to the patient consent form. Enter your first and last name, and mobile number - Click on the green colored “Call” button to start the call.

As you connect to the call, one of our qualified agents will register your details such as Emirates ID, place you on a call to immediately get access to the doctor via a video consultation. Once your consultation is complete, the agent will book your appointment for any investigations such as imagery or lab work if they are needed and provide you with your medical prescription for self-pick up or home delivery.

In many cases, TeleHealth services are covered by insurance, depending on your insurance provider.
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